Shop Policies
As of 5 June 2024
Policies
I am a single person handling the process from conception to packaging. Making, blessing and imbuing with energy takes time and effort, so please be patient.
Expected Time Frame:
- Order time depends on if it is in stock or if it is a custom item.
- If in stock, you can expect around a week for it to be shipped.
- If not, it does depend on the specific product OR if you express an allergen or taboo that must be avoided but expect around 3-4 weeks between order and shipping.
- Custom Items:
- Treat it as if it is not in stock. However, I will communicate with you about your specific needs and updates will be provided at my discretion.
Exchanges:
- If the item sent out is defective or damaged AND you are only desiring to receive the same item, please email me at fromthelemontrees@gmail.com with pictures.
- The time to complete this can vary by availability of the item to be replaced.
Refunds:
- Readings are not refundable.
- If a product has not been shipped, it can be refunded.
Returns:
- I do not permit returns.
Order Alteration:
- I am amendable to incorrect or changed addresses, additions and subtractions as long as the order has not gone out. Once it has, it is literally out of my hands.
Shipping:
- All orders are shipped via USPS; the vendor is not responsible for the delays of the carrier.
- Upon shipping, you will be provided with a tracking number. If, for some reason, you are not notified, please email me.
Contacting Me:
- Literally just email me again at fromthelemontrees@gmail.com
Disclaimers
- All products are sold as curios for entertainment purposes only.
- The products or services should not replace professional health services through a licensed provider. Should you need the attention of a medical professional, please take care to be expeditious in maintaining your health.
- Please alert me AHEAD of the order for sensitivities and allergies; while this may not increase the price, depending on the amount of substitution necessary, for order fulfillment expectations, please treat it as a custom order.
Continuing to shop here is recognition of the policies set forth, as well as the disclaimers.